Returns & Refunds

RETURNS POLICY

You may return items within 14 days of purchase. You are responsible for safely packaging your return to ensure we receive items in original condition.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original packaging may not be accepted and may be sent back to the customer.

All purchases are considered Final Sale and any delivery charges are not refunded with any return.

RETURN FREIGHT (DOMESTIC)

Freight is the responsibility of the purchaser and it is recommended that a service that can be tracked is used when returning all items to us.

RETURN FREIGHT (INTERNATIONAL)

All responsibility for organising return freight rests with the you, with title remaining with you until receipt of goods by SodiKart Australasia. Furthermore any destination charges for duties or taxes may not be refunded to you and may also need to be repaid for exchanged goods re-sent along with additional freight charges. Please keep this in mind when placing an order from overseas.

SPECIAL ORDER ITEMS

Special Order items are not returnable or refundable, except as required by law.

HOW TO RETURN

  • If you would like to return your purchase please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You will be sent instructions on returning the product. Please do not return without a response.
  • When returning your product, please include a copy of your invoice. If you do not include this paperwork, your processing time could be delayed.
  • Please return to us by your own courier noting we may not accept liability for the loss/return of your shipment. We recommend using a trackable service to prevent loss.
  • Please return to: SodiKart Australasia, 261 Governor Road, Braeside VIC 3195 Australia.

RECEIVING A REFUND

Your refund will be credited to the original purchaser's credit card, or credited to your account if an account holder. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.